"In other words, disability is a conflict between someone’s functional capability and the world we have constructed. In this social view of disability, it is the product that creates the barrier, not the person, just as design is at fault when a site has poor usability."
<p-lg>This struck me because as a society I feel we look at people with disabilities as if they are "missing" something. Sure, maybe they're missing an arm, sight, or certain cognitive abilities, but they aren't any less of a person. And maybe it's our products that are only making their disability more obvious.<p-lg>
<p-lg>What more magical experience could there be for an experience designer than to effectively "take away" someone's disability?<p-lg>
<p-lg>After the release of online grocery pickup at Walmart, we received (and continue) to receive emails and feedback about how this is happening. The funny thing is that I don't thing we were "aiming" at helping people in wheelchairs who struggle to get in the store to do their grocery shopping. We were mostly aiming at busy families (who may also struggle to get to the store and bring their kids along), but online grocery pickup and delivery has made everyone's lives better. I think that's pretty cool.<p-lg>