Workforce Management

Retail schedulers managing hundreds of employees were trapped in a manual nightmare—countless clicks, manual data entry, and poor visibility made scheduling error-prone and inefficient. I designed an intuitive drag-and-drop interface with dynamic information display that adapts to user context, showing rich metadata during decision-making and simplified views for scanning. The result: significantly reduced clicks and manual entry, eliminated scheduling errors, positive user feedback during early testing, and reusable components that became part of the broader design system.

Reduced Scheduling Errors

Reduced Manual Entry

Positive User Adoption

2020

The Story

Challenge

Cumbersome interface requiring numerous manual steps.

Difficulty comparing employee schedules and availability.
High risk of scheduling errors due to manual entry.
Poor visibility across large teams.

My Approach

Dynamic information architecture that adapts to user intent.

Smart drag-and-drop interface balancing complexity with usability.
Accessibility-first design with keyboard navigation and WCAG standards.

Impact

Significantly reduced clicks and manual entry requirements.

Eliminated scheduling errors through intuitive interface design.
Created reusable components now part of broader design system.

Process Overview

Discovery

Led stakeholder interviews and competitive analysis to identify two critical problems: difficulty comparing employee data and excessive manual entry requirements.

Strategy

Core insight was that information should adapt to user intent—rich context during decisions, clean simplicity when viewing results. Created dynamic scheduling cards that changed based on interaction state.

Solution

Intuitive drag-and-drop interface with large snap zones, smart information architecture with progressive disclosure, and accessibility features including keyboard navigation and supporting iconography.

Results & Learnings

Impact

Positive user feedback on drag-and-drop interface, significant reduction in scheduling errors, improved efficiency across retail operations, design system contributions reused in future projects.

Solution

Balancing complexity with usability requires smart information architecture. The dynamic card solution proved that good design can handle complexity without overwhelming users. Close collaboration accelerates innovation.