Supply Chain Reporting

Lowe's DC supervisors were overwhelmed by 200+ disparate reports scattered across multiple systems, making data-driven decisions nearly impossible and wasting thousands of hours weekly. I applied systems thinking to consolidate this reporting chaos into 6 unified, scalable experiences through strategic template design and holistic information architecture. The impact: 75% reduction in design time, 50% cut in engineering effort, 135% NPS improvement, and 120K hours saved annually for DC supervisors, generating ~$2M in annual savings through template reuse across 10+ pages.

75% Design Time Reduction

75% Design Time Reduction

75% Design Time Reduction

~$2M Annual savings through template reuse

~$2M Annual savings through template reuse

~$2M Annual savings through template reuse

135% NPS Improvement

135% NPS Improvement

135% NPS Improvement

2023

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The Story

Challenge

  • 200+ individual reports across multiple systems

  • No unified data visualization standards.

  • Massive time waste searching for relevant insights.

  • Poor data comprehension leading to operational inefficiencies.

My Approach

  • Systems thinking over feature fixes—redesigned the entire information ecosystem.

  • Template-first strategy for scalable solutions instead of one-off improvements.

  • Progressive information disclosure surfacing critical insights first.

Impact

  • 75% design time reduction, 50% engineering time reduction.

  • 135% NPS improvement, 120K supervisor hours saved annually.

  • ~$2M annual savings through template reuse across 10+ pages.

Process Overview

Discovery

Led comprehensive stakeholder mapping across DC supervisors, regional managers, and executive leadership to understand the full ecosystem of reporting needs and identify root causes.

Strategy

Instead of improving individual reports, I approached this as an information ecosystem redesign. When asked to enhance one page, I created a scalable template system that could serve multiple use cases efficiently.

Solution

Unified information architecture consolidating 200+ reports into 6 core experiences, flexible component framework, and role-based information prioritization with real-time operational insights.

Results & Learnings

Impact

$2M+ annual savings, template design reused 10+ times, established design system patterns adopted by other teams, transformed user experience from frustration to confidence.

Solution

The biggest wins come from solving systemic problems, not surface-level symptoms. Constraint-driven innovation—limited engineering resources forced creative thinking that delivered better outcomes than unlimited options would have.